Allows
coverage of the entire computer operation, for both your servers and
peripherals.
We
will provide your organization with on-site
computer maintenance services at your location, over the
telephone and on-line (via direct dial modems) as needed.
Support is initiated by you by calling the CDI Hot Line.
Client
Requirements
Client needs to notify CDI immediately upon system failure and is
required to give CDI free access to the equipment subject to clients
industrial security rules. Client needs to complete regular back ups of
client data, applications and operating system files on the server.
Client needs to maintain site environmental conditions and cleanliness,
including power connections and data/cable connections
Exclusions from Service Program
CDI will provide any and all service required to maintain your IT
hardware and software, but service beyond the scope of the program is
billed in addition to this program.
This program does not cover the installation, setup or troubleshooting
of software applications (unless they have been sold by CDI) that do not
effect the direct operation of the server. Examples of this would be
internet browsers, index servers, mail servers, network monitoring
software. This program covers failure of basic server operations which
does include disk and tape I/O, network failures isolated on hardware
and software listed on the Program.
After
Hours Service
We do provide service beyond the regulars office hours but service is
not guaranteed and is billed in addition to this program.
Ordering
Service
With CDI you hire a company, not just individuals. Our technicians
utilize company-wide resources every day to solve the toughest problems.
We have an extensive knowledge base of industry best practices that is
tailored to provide the best solutions for your computing environment.
We have support labs for testing and duplicating problems to help us
resolve problems quicker. We have an extensive system for backing up our
personnel and call escalation. All costs associated with training and
educating a technical staff becomes the responsibility of CDI. We are
financially strong and stand behind everything we do
